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Resume

Experience

 July 2023 – May 2025

Virtual Operations Assistant

Redlip Mgmt 

 Canada (Remote)  

  • Supported senior leadership with daily scheduling, meeting prep, and cross-team communications, helping reduce conflicts and missed tasks by 30%.

  • Maintained project action lists in ClickUp, updating team task statuses and reminding stakeholders of deadlines.

  • Assisted with CRM data entry, ensuring contact information and activity logs were kept current.

  • Helped document 20+ SOPs to improve onboarding and standardize recurring processes.

  • Coordinated follow-ups on leadership priorities, improving turnaround on approvals and status checks.

 August 2022 – June 2023

Executive Virtual Assistant

JD Royce LTD

USA (Remote)

  • Managed the CEO’s inbox and calendar with 95% accuracy, proactively resolving scheduling conflicts and prioritizing key appointments.

  • Coordinated cross-functional meeting agendas and took notes to support consistent follow-through on action items.

  • Maintained project and task trackers in ClickUp and Airtable, achieving a 90%+ completion rate for assigned tasks.

  • Supported the creation of branded reports and presentation materials, saving over 5 hours per week in document prep time.

  • Acted as the main point of contact for routine team communications, ensuring timely responses and follow-ups.

November 2018 – June 2021

Customer Support

Reserve Restaurant – Nigeria (On-site)

Nigeria (On-site)

  • Resolved 50+ daily customer inquiries with a 95% satisfaction score through friendly and efficient service.

  • Assisted with coordinating team shift schedules and communication tracking to maintain consistent coverage.

  • Helped document common processes and FAQs for team reference, improving onboarding of new staff.

Education

2015 - 2018

Akanu Ibiam Federal Polytechnic.

Public Administration 

Ebonyi State, Nigeria

Professional Skillset

Calendar & Inbox Management

Executive Administrative Support

Meeting Coordination & Scheduling

Task Tracking & Follow-Ups

CRM Data Maintenance (HubSpot, Airtable)

Project Task Coordination

Stakeholder Communication

Google Workspace | Slack | ClickUp | Trello

Process Documentation & SOPs

Language

English (native)

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